Free Night Dinner & Breakfast Package
Apologies if this has been covered before.
Booked a Sunday night package for breakfast & dinner at Marriott Hanbury Manor for £150. Saw in my Platinum/Members Offers section that there is an offer for getting a free second night when a weekend night is booked. "Treat Yourself to A Weekend Escape and A Free Second Night"
Called Platinum helpline and the lady confirmed that I would indeed have the Monday night free with this offer. I then asked if my first nights package would be honoured on the free 2nd night (Dinner & Breakfast) to which she categorically replied yes. She has booked the 2nd night on a breakfast & dinner package which is £228 and she has assured me that I would not have to pay this £228 on the 2night (even though this is more than the 1st night)
Having looked at the offer page (The one i have to print off) it does clearly say that the certificate is for room only and does not include meals however as it is booked as a package I am wondering if this fact overrides this condition. I asked the lady at least 4 times that I would definitely receive the full package entitlement on the 2nd night even though it was more expensive than the 1st paid night and she was adamant that yes indeed I would. She basically said that the 2nd nights cost was completely irrelevant to me as it would be free. But its the dinner & breakfast issue which is my main concern as I want to make sure this has been done correctly.
Can anyone please confirm this all for me?
Many thanks
***UPDATE***
I have now just read in the details of this offer that it appears this hotel is not in the participating list of non US hotels. I am now even more confused as surely this should have been picked up by the Plat help desk UNLESS they are referring to another offer which gives a free night and I'm not looking at the correct one. Please Please help!
Last edited by Goonerfish; Dec 22, 2010 at 9:18 pm