Originally Posted by
serfty
The TA would need to set up the tickets as "Conjunction Tickets". This is specified in the legislation.
See post #5 of this very thread and and the threads/posts/URL linked therein.
The tickets were not set up as Conjunction Tickets in any legal sense and not in one booklet. Here is the relevant legislation (bolding mine):
The connected flights must be detailed on the same ticket or conjunction tickets to qualify for the exemption. Tickets can only be regarded as conjunction tickets if:
a. they are in one booklet, or
b. where they are in separate booklets:
■each refers to the other and states that they are to be read in conjunction, or
■there is a summary of the flights constituting the passengers journey including the flights in question.
It is sufficient to have a TA issue one itinerary which includes the entire journey including the two tickets. So that the two tickets can be read in conjunction.
Oh, and getting the refund from AA took 9 months.