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Thread: KLM "Surprise"
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Old Dec 13, 2010 | 5:05 pm
  #5  
MillionMile
 
Join Date: Sep 2010
Location: Toronto Canada
Programs: Aeroplan SE, MP Diamond, OW Emerald, HiltonHoners, Fairmont Presidents,SPG Gold
Posts: 68
Originally Posted by RocketmanBRU
A nice video from KLM on their "Surprise" experiment ... contrast to AC/AP gutting E benefits, I think I'll be Flying Blue more next year!
http://www.youtube.com/watch?v=pqHWAE8GDEk
Regardless of the what their product is, that is "exceeding customer expectations"...
Great video and a perfect example of engaging your customers.
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