Originally Posted by slh14

It's what you'd expect.....we have to do what the TSA says.....the security measures are there for your safety.....blah, blah, blah.....

"Thank you for sharing your concerns. These procedures are conducted by
the Transportation Security Administration (TSA) and are required by
federal law. On behalf of everyone at Delta Air Lines, be assured we
will continue to work with the TSA to minimize the inconvenience to our
passengers while at the same time maintaining passenger security.

I sincerely regret your disappointment with the new Advanced Imaging
Technology (AIT) also commonly referred to as full body scanner
technology. As you may know, this system produces images of the body in
order to detect potential threats concealed underneath passengers'
clothing that could have possibly gone undetected with the current
method.

Further, please know I recognize your frustration and the inconvenience
caused by the airport security process. These procedures are conducted
by the Transportation Security Administration (TSA) and are required by
federal law. We realize the inconvenience that security requirements
impose upon our passengers, and we will continue to work with the TSA to
minimize the inconvenience to our passengers while at the same time
maintaining passenger security.

Nevertheless, I hope you will understand that safety remains the first
and foremost priority for all airlines and government agencies; I want
to ensure you it is also the guide for our day-to-day operations. While
federal regulations prohibit us from discussing the criteria used for
security decisions and we acknowledge they may be invasive and
disruptive, they serve to make flying safer for everyone. We understand
that some requirements may make it difficult for passengers to travel
and it may require them to make a decision on whether it is in their
best interest to utilize air travel. While we are sorry that it may
require some passengers not travel by air, we follow all directives
handed down to us from the higher authorities.

Also, the manner in which security procedures are conducted is mandated
by the Transportation Security Administration (TSA) and other government
agencies. Delta will continue to work closely with such agencies to
provide the highest level of security possible, while at the same time
minimizing passenger inconvenience.

I hope I have been able to resolve any concerns you have about our
service. As our valued SkyMiles Member, your business is important to us
and given the opportunity of serving you in the future, I am confident
Delta will not only meet but exceed your expectations.
Sincerely,

Neil P. Paul
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines