Originally Posted by
slh14
Speaking of learning something, once I was able to wade through all the redundancy, was that the "tone" seemed to indicate that Delta really doesn't seem terribly threatened by passengers claiming they will no longer fly. Hmmm.....
Delta's long had a rather arrogant attitude that their customers will throw money at them no matter what.
The best example was the sLUT debacle in 2001-2004. They did a complete reversal over the next 3 years. Likewise, the way they shafted NW elites at the beginning of the merger. They've since reversed almost all of the changes. This is no different.
For now, Anderson is on record w/ FlyerTalkers at the recent ATLDL DO as say that TSA is doing a good job. When it eventually hurts their revenues, they'll change their tune.