Here is what I got from a Skywards CSR, with my email from the webform below.

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Dear Mr Hyperacusis,

Thank you for your email regarding the Miles Accelerator promotion miles.

The Miles Accelerator offers a special selection of Emirates flight-specific bonuses across the year, giving members the opportunity to earn more Skywards Miles. Every month a new Miles Accelerator promotion will be published, making it a permanent component of the new Skywards programme.

Please be advised that in order to earn the applicable bonus Miles as per the Miles Accelerator promotion, members must opt-in (register) via our website on www.skywards.com during the promotion month and before departure. All journeys booked and ticketed via emirates.com will automatically earn bonus Miles as per the promotion.

All journeys booked via emirates.com but ticketed offline at the Emirates ticketing office will require the member to opt in via skywards.com prior to travel in order to earn the bonus Miles.
Any changes to your travel dates, segments, cabin class, fare or flight numbers that result in your ticket to be reissued or revalidated, will require the member to opt in again via skywards.com prior to travel in order to earn the applicable bonus Miles if flights in question are eligible as per the promotion.

Upon checking our records, we notice that your ticket 176**********, was issued on 08th September 2010 and was not registered for the promotion.

Kindly be advised that opt-in must occur before travel commences and that the flights booked are eligible flights operated by Emirates, as listed in the Miles Accelerator offer pages on skywards.com.

For all your future activities, we advise you to always quote your membership number while booking your flights and at check-in to enable you to obtain your Miles.

Thank you for your support of Emirates and we look forward to welcoming you back on board.

Yours sincerely,


Sameera Hakim
Skywards Member Services


On 07/12/10 02:00, ***@***.com wrote:
> Skywards Feedback
>
> Feedback details:
> I am writing regarding missing miles from the Miles Accelerator promotion.
> I had flown IAH-BOM in October 2010, and not received any of the Miles
> Accelerator related bonuses for this itinerary, even though they were
> visible in the Manage My Booking section of the website. Please credit the
> miles to my account accordingly.
> Client No:-00123456789
> Client Name:-Hyperacusis
> Client Tier:-GOLD
> Client Date/Time:-06/12/2010