FlyerTalk Forums - View Single Post - The Consolidated US Airways Praise Thread ("I love...was surprised....Wowed!)
Old Dec 6, 2010, 2:16 pm
  #44  
dcpatti
 
Join Date: Dec 2006
Location: Washington, DC
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Posts: 4,549
Really nice service from gate and flight crew on US1060 last night. Our plane went MX and they had to bring another from the hangar; gate agent was beyond diligent about giving status updates every 10 minutes, and not waiting to rebook pax at risk of misconnecting at DCA. I never understood why sometimes they wait till after you've misconnected to sort things out (not just US either) but this GA seemed to be more proactive than most.

Onboard we had a top-notch FA who bothered to look up our names on the manifest, joked with us when he got all the names wrong due to lots of pax having swapped seats, quick and attentive service on the short flight, and thanked each of us personally for flying with them as we landed.
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