The Consolidated US Airways Praise Thread ("I love...was surprised....Wowed!)
Nov 19, 2010, 6:06 am
#1
Original Poster
Join Date: Aug 2007
Location: Arlington, VA
Programs: US Chairman
Posts: 289
The Consolidated US Airways Praise Thread ("I love...was surprised....Wowed!)
I know how many people are always quick to point out any negative issues with US, so i just wanted to say that I had incredible service on all 4 of my flights this past Wednesday.
All of the FA's had fantastic attitudes. They were all very friendly with the pax, and they looked like they were truly enjoying their jobs. They were very at tentative and actively engaged the passengers on a positive level. On my CLT-ORD flight (US 8), the crew especially stood out. The captain actually stood outside of the cockpit and greeted all of the pax as they boarded the plane. He also performed his pre-flight announcement standing at the front of the plane, so everyone could see him doing it. Each flight was on-time (or early). And for those of you that have issues with pdb's, they were offered on every flight.
Hopefully this higher level of service will become the norm. It made a very long day more pleasurable.
All of the FA's had fantastic attitudes. They were all very friendly with the pax, and they looked like they were truly enjoying their jobs. They were very at tentative and actively engaged the passengers on a positive level. On my CLT-ORD flight (US 8), the crew especially stood out. The captain actually stood outside of the cockpit and greeted all of the pax as they boarded the plane. He also performed his pre-flight announcement standing at the front of the plane, so everyone could see him doing it. Each flight was on-time (or early). And for those of you that have issues with pdb's, they were offered on every flight.
Hopefully this higher level of service will become the norm. It made a very long day more pleasurable.
Nov 19, 2010, 6:33 am
#2
Suspended
Join Date: Sep 2010
Posts: 889
While the pilot standing at the cockpit door is not norm, I've found that the level of service you described generally is the norm on most of my US flights (regardless of west vs. east).
Nov 19, 2010, 7:01 am
#3
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
I hope you handed out lots of A&B's where warranted, and/or wrote your comments over to US too. I do believe they're quietly improving, and it's very subtle, but it adds up. Cleaner planes, nicer staff, better service all around, and I hope they keep up the trend! ^
Nov 19, 2010, 10:22 am
#4
Join Date: Nov 2006
Location: SJC and ONT
Programs: WN A-List/CP, HHonors Diamond, CX J with AA miles, US Gold/*G
Posts: 2,082
Cool! That's been the norm for me as well. When I did the free Silver trial, I really thought I was just gonna have a short-term summer fling with US. But the more I experienced, the more I liked...fooled around and fell in love, I guess.
Nov 19, 2010, 11:29 pm
#5
Join Date: Jun 2006
Posts: 98
Nov 20, 2010, 9:26 am
#6
Join Date: Sep 2003
Location: CLT
Programs: Choice Hotels/FFOCUS
Posts: 7,256
Thanks for the great report^
Nov 20, 2010, 9:46 am
#7
Join Date: Aug 2001
Location: Phila, PA
Posts: 891
>"All of the FA's had fantastic attitudes. They were all very friendly with the pax, and they looked like they were truly enjoying their jobs. They were very at tentative and actively engaged the passengers on a positive level."
Interesting, dcpatti. I don't think this behavior is A&B, just a good job. I would thank the crew as I exited the plane, but give them an A&B? I think not.
Interesting, dcpatti. I don't think this behavior is A&B, just a good job. I would thank the crew as I exited the plane, but give them an A&B? I think not.
Nov 20, 2010, 10:04 am
#8
Join Date: Nov 2006
Location: SJC and ONT
Programs: WN A-List/CP, HHonors Diamond, CX J with AA miles, US Gold/*G
Posts: 2,082
Nov 20, 2010, 3:55 pm
#9
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
>"All of the FA's had fantastic attitudes. They were all very friendly with the pax, and they looked like they were truly enjoying their jobs. They were very at tentative and actively engaged the passengers on a positive level."
Interesting, dcpatti. I don't think this behavior is A&B, just a good job. I would thank the crew as I exited the plane, but give them an A&B? I think not.
Interesting, dcpatti. I don't think this behavior is A&B, just a good job. I would thank the crew as I exited the plane, but give them an A&B? I think not.
If we don't tell them that we appreciate the improvements they're making, where's the incentive for them to keep improving?
Nov 27, 2010, 11:19 am
#11
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
The Consolidated US Airways Praise Thread ("I love...was surprised....Wowed!)
finished half of my MR, second half is return home tomrw. I have to hand it to US, it was one of the nicest experiences I've had flying. The 11/26 service from phl-muc on the new 1 2 1 envoy configuration was fantastic. Comfortable seating, great crew, didnt want for anything. Thought I'd mention this considering the amount of anti US air sentiment I've seen out there. Not a single hiccup with anything.
Nov 27, 2010, 11:25 am
#12
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
Glad to hear the good report.
My most recent US experience was pretty good as well. Much better than I had remembered.
My most recent US experience was pretty good as well. Much better than I had remembered.
Nov 27, 2010, 11:31 am
#13
Join Date: Oct 2007
Location: BWIADCA
Posts: 1,898
Same on my yesterdays MR. The purser on my outbound flight was so nice, she provided excellent service. I gave her 5 A&B cards (1 for each crew member on my flight).
I still stand by my words saying that US provides best service across the pond in business class (comparing to UA, LH and LO).
I still stand by my words saying that US provides best service across the pond in business class (comparing to UA, LH and LO).
Nov 27, 2010, 4:54 pm
#14
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
Same on my yesterdays MR. The purser on my outbound flight was so nice, she provided excellent service. I gave her 5 A&B cards (1 for each crew member on my flight).
I still stand by my words saying that US provides best service across the pond in business class (comparing to UA, LH and LO).
I still stand by my words saying that US provides best service across the pond in business class (comparing to UA, LH and LO).
Nov 27, 2010, 4:57 pm
#15
Join Date: Jan 2008
Location: Rio de Janeiro, Miami, Nice
Programs: Marriott Titanium, AA Concierge Key, Delta, United, Emorates, and others
Posts: 4,694
These posts make me feel much less like Pollyanna. I find US quite acceptable in all respects for longhaul, considering the price. Preferring to LH is a trifle far for me, but it is nice that there is even discussion of the possibility.
