Originally Posted by
ung1
- Listen to the welcome clip
- Enter Skywards number/ PIN
- Verify yourself despite entering Skywards details
- Have the agent check availability when you've already done so on EF
- Have them check date change penalties when you know there are none
- Be told to arrive 3 hours before departure (sure, like that's going to happen)
- Be asked for meal and seat preferences for the millionth time
So yes I would like to be able to avoid this and not run up huge phone bills, and just make the changes online.
In all fairness, some of these would be needed .. the agent doesnt know that the pax is a Fter and has checked stuff online, knows his stuff and sometimes more than the agent
