over the holiday weekend in the us, i was trying to line up some future stays but the site was down (understandable if it was a good time for maintenance) and then up and then down.

i hope i can express this without rancor, but G bonus is now something i telephone to ask about because i don;t even know where to start with the new layout.

also, having just achieved diamond, i was looking forward to seeing the familiar easy to navigate pages once i logged in to learn more about special offers, rewards or bonus opportunities, if any, but instead of a full screen, my personal info just appears in the corner of the larger hyatt page as sort of a popup box...it has the effect of making me spend far less time lingering over "hyatt" and planning stays, and instead makes me want to just leave the site immediately.

this is too bad, but not sure how to report that in an unopinionated way or without rancor. still very pro-hyatt, but feel this just amounts to job security for the folks who answer the phones, and as a user feels like a step backwards to me.

again, no rancor intended, just some feedback.