Hi Bill, in another thread we're discussing a problem that I thought would be worth pointing out: once a suite upgrade has been applied to a room reservation, your website doesn't necessarily display the reservation correctly anymore:

- I had a case recently where a prepaid room reservation no longer appeared as prepaid (it appeared to have switched to a cancel by 3 pm 24 hrs rate, but the hotel still had the prepaid deposit on file, so it ultimately worked out okay)

- others see no record of the actual suite upgrade having been applied, i.e., the room still shows as a standard room.

http://www.flyertalk.com/forum/hyatt...ervations.html