Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
I only really mention the fess to the extent that:
a: their advertising really continues to promote the ooma as a BUY ONCE and NO FEES FOR LIFE service. of course they now have an asterisk on the box.
b: fees do add up over time, of course it is much less than a phone line, but it pushes the real money counters break even out further.
c: they really screwed up with the PR and marketing when they started to add the fees in without telling anyone, then having to explain, then having to do a large marketing campaign and fragmented product/pricing model to caputure older Hubs, previous customers, previous customer with premier, and without premier. New customers with older hubs, new customers with new hubs AND premier and without premier.
Internally, it must have been quite a logistical nightmare.