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Old Nov 30, 2010 | 10:40 am
  #16  
lcohen999
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Join Date: Jun 2004
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Originally Posted by acysb87
I was travelling LAS/YUL/YYZ/YSB on Sunday.
We left LAS late due to late arrival of a/c from Calgary because of weather issues there.

Knew I would be tight on cnx flight to YYZ.I was on latitude fare and had confirmed J seats on segments where J was available.Arrived YUL at 7:30pm for a 8pm cnx flight.Quickly through customs ,no one there,and through Nexus domestic security.Arrived at gate within 15 minutes ,7:45pm to be told that I had been removed from flight and that my confirmed J seat was given away and J cabin full.Discussions with gate agent had me re-booked on flight as scheduled.

Observations. No notice that I had been taken off flight.No concierge(s) to meet flight and make me(another SE was also connecting to YYZ on flight) aware of situation and offer possible altrnatives /or help making a tight cnx.(as noted no one at customs so IMO there should/could have been some monitoring of flights).

Most interesting observation.On entering a/c ,there were F/As in uniform sitting in the seats that had been issued to the 2 connecting SEs

FYI.I had to be re-issued boarding pass for cnx YYZ/YSB flight as well.I know my way around these issues.I can only imagine.
whenever i see that happen, I always put an inbox for the concierge in question, they always get it and are able to help out in a jam.

They are there to help, you still need to be a bit proactive though...
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