Now I'm pretty appreciative of EK's IT systems, at least when compared to EY and QR, and I know that no one from EK actually reads this, but I don't get why they don't have something to let you do flight changes online.

I've changed the date of my flight to Dubai about 5 times in the last few weeks, due to both change of plans and EK's unpredictable inventory system. While I'm mighty grateful I'm not paying what could add up to the cost of my ticket as change fees, calling up EK has become a chore.

• Listen to the welcome clip
• Enter Skywards number/ PIN
• Verify yourself despite entering Skywards details
• Have the agent check availability when you've already done so on EF
• Have them check date change penalties when you know there are none
• Be told to arrive 3 hours before departure (sure, like that's going to happen)
• Be asked for meal and seat preferences for the millionth time

So yes I would like to be able to avoid this and not run up huge phone bills, and just make the changes online.