There just aren't words to express how sickened I am to read this.

Their vulnerability, shock, helplessness....it is so palpable in reading LeeAnn's words. What is wrong with someone who could treat another human being in such a way? What has happened to the people who do this that has made them so calloused, so completely devoid of any human compassion?

I don't know if I could speak up for myself, but I hope I could speak up if I witnessed it happening to someone vulnerable like LeeAnn's mother. I hope someone would speak up if it were my mother (my 73 year-old mother who got the word "SECONDARY!" shouted in her ear when she slipped out her Costco card inadvertently in place of her driver license...she's kind of a renegade that way. )