Originally Posted by rlasorsa

As are many other business flyers on this forum, I am also a Million Mile Member of the Continental One Pass Program. My work associates are multi million mile members (the highest being at 4.5 Million Lifetime Miles). We have been loyal Continental customers since the 1980's, even through the drastic Continental "Lite" days. Over the last 18 months, the One Pass Frequent Flyer Program at Continental and the "so called" benefits with United have, in our opinion, gone tremendously downhill. At one time we thought that the OnePass Program was the best in the industry and now we feel that the OnePass/Mileage Plus/Star Alliance is the worse. I was lucky enough to sit with Gordon Bethune (former CEO of Continental) on a flight recently and expressed my opinions to him. Of course, he told me to be patient while all the quirks in the system were being worked out. We have been patient long enough and we have decided to take all of our travel business to another airline. Someday "customer loyalty" will be respected once again.