Originally Posted by
incguy
Count me in as a very upset 2011 1K... I sent the email below and I'm planning to send a letter directly to the CEO's office as well.
Here's what I sent via email:
Dear Customer Relations,
Though I broadly sympathize with your plight, if that's really the email you wrote, I expect it will get rather short shrift. It's highly emotional, is based on some fairly specious logic, and has a confused voice (passive, active; first person, third person).
Originally Posted by
reddirt14
I'm not thrilled with it either. But let's face it... United is run by MBAs not bean counters. They don't realize that the money is in the short domestic routes that we'll pay $3-500 to fly short notice weekly. They some how think they will build an airline out of 5,000+ mile flights. Personally I think United should just put the nail in their coffin now, cancel all domestic flights and declare themselves the greatest international carrier in the world. They should fold up shop before the end of 2011 and we'll be done with them and can move on to a carrier with a more realistic approach to running an airline.
I'm sure next year they will be wondering why their bottom line is hurting. No idea what happened. Time to get a fresh new team of MBAs in to figure it all out.
Their bottom line is better than it has been for years, which somewhat undermines your argument.
For one thing, airlines have terrific data on who flies, from where to where, how many connections they take and how much they pay. I'm willing to bet that the change in EQS is based on substantial and solid information.