Originally Posted by
JALPak
Is it nice to have such policy? Yes. But is that the biggest problem of OW right now? No. Not everyone travel with that much extra baggages. OW has bigger fish to fry
From a customer service perspective, I can't name a single "bigger fish to fry". The lack of a common standard is in my book the single most aggravating customer-facing aspect of
oneworld and a competitive disadvantage vis a vis both other alliances. YMMV.