Originally Posted by LTN Phobia

Red Roo, thank you for your clarification.

While you are here, could I make a few points please?

Firstly I would like to ask if there is a policy of not treating overseas-based QFF status members as well as those based in Australia please?

I have been becoming increasingly disillusioned by Qantas lately, and as things currently stand, I feel that there is no incentive to stay with QFF/Qantas once I achieve the LTG, although I had intended to stay with QFF/Qantas. Based on this, I strongly believe that had I receive a better treatment from Qantas, I would have certainly stayed with QFF and continued to choose Qantas as my preferred carrier. I am also concerned about the recent general downgrade of benefits to Platinum members, which reduces the incentive to stay with Qantas even more.

Maybe it is better for Qantas if overseas-based QFF status members went to another OW frequent flyer scheme anyway, whether with LTG or not - many who achieve LTG and go to another carrier are unlikely to be using the LTG status as we would probably achieve OW Emerald with another scheme anyway and would use that status when flying OW, including Qantas.

However, I would like to mention that many overseas-based QFF members, particularly those who were initially based in Australia but moved overseas, would be returning to Australia at some point. Also many of us are doing many trips on Qantas-operated routes every year, often in premium classes, and therefore flying Qantas is one of the options we have and surely we are still somewhat valuable to Qantas?

I do not think I am alone in feeling quite unhappy about some of the recent developments regarding QFF, particularly downgrading of Platinum benefits, as well as the feeling that we (overseas QFF platinum members) are not treated as well as those based in Australia.

For instance, I have never used Anytime Access as I always chose to fly Qantas on Qantas-operated routes, but it is still a downgrade of benefits. Platinum members used to be able to book exit row seats free of charge while no-one else (except CLs) was given access to them in advance. This is no more. Redemptions are made harder by turning the QFF programme into frequent shopper programme, rendering those of us overseas at a disadvantage as we do not shop at Woolworths very often. Also, we (overseas members) often appear to be receiving inferior customer services and attention from Qantas compared to those based in Australia.

Perhaps you would consider reviewing some of the current situations, particularly customer services aspects, as I believe we still bring sufficient business to Qantas. Also, if those of us 'loyal Qantas customers' are treated well, we could be a good advocate of Qantas outside your home-market, where unfortunately many people currently only know Qantas as "the airline that had an A380 engine blow up" right now.