Originally Posted by
uastarflyer
And even looking at CR1s by the airline is so myopic. They have a new huge international network. Why are they pissing about over such inconsequential stuff (in the landscape of the airline), hacking off customers unecessarily, instead of focusing on how to make customers want to choose UA for international travel? Small ball, Jeffrey style.
Excellent point. On balance, perhaps some marginal direct revenue gains while alienating an important segment of the high revenue customer base and severely reducing a previous advantage over competitors. Small ball, indeed.