Originally Posted by
Always Flyin
Firstly, I was not gaining access solely based on my BA Emerald status. I was also a paid F passenger.
This is not an occasional issue. It is a standing rule that the lounge is only for JAL elites/passengers and that clearly violates oneworld rules.
I can assure you I had a firm discussion with the CX manager at the gate. When I arrive back home, I will follow-up with letters to CX (F passenger), BA (oneworld Emerald status), and JL (arrogantly ignoring alliance rules it agreed to).
F passengers on CX not JL. Still doesn't change a thing about whether JAL should take care of their own elites before others and how JAL did not violate OW rules.
Good that you write the letters to the airlines as that's a more effective way if you want something to change. But may I suggest sending another letter to OW too as they advertise you will be granted access to the F lounge in their press release (and according to you that's not the case 100% of the time). IF JAL doesn't grant access to other OW Emeralds to HND F 100% of the time due to capacity constraints, OW should not advertise F lounge for elites at HND international terminal. I am interested to find out what responses you get from each of them. Please keep us posted.