Originally Posted by jackal

I appreciate good customer service like that, but I've always been curious why they can't post such details here for the betterment of the entire FT community and engage in that discussion here (like many other travel product providers do). After all, we HAVE to represent a HUGE majority of their subscribers.

Originally Posted by payam81

EDIT: Just had an enlightening exchange with EF Customer Service. They took the time to explain the situation with awards etc. which is much appreciated. I think I've come out of it with more knowledge. haha Thanks EF.