No luck yet.

Ive had no reply from the email i sent them nearly 3 weeks ago. Its so frustrating that they seem to be blatantly ignoring my request. Im sure they have many complaints to deal with but at least send some acknowledgment that my complaint is being looked into.

It bothers me more that they show the Miles on the Manage My Booking section but dont credit them to your account.

I am not expecting to get the miles but as previous posters have mentioned if there are technical glitches with the skywards/EK website then they should do something about it.

If this is the treatment for a Gold member who flew First Class making a complaint, I can only dare to imagine the wait in response for a non status passenger flying in Y. They may as well not bother!!!

I expected more EK!!!