You might find many contacts in the last thread of my recent email listing threads about points.com hell

specifically, post 1142 in the AA one...

here's a letter we wrote with all email addies I could find--its a few years old now but feel free to both copy portions of the letter and also test out those addies:

From: XXXX
Sent: Wednesday, January 05, 2005 10:23 PM
To:
[email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Subject: FW: Converting with AA Bonus Immediate attention required

Dear Management and Board of Directors of Points.com:

I participated in your promotion with Ebay anything points last June. I have been trying to get the last of my miles to post since last summer. The bonus was offered by your company, so we are not dealing with a third party here. If you will review the correspondence below with Lissa Romano you will see that I sent numerous messages inquiring about the miles. I was mostly ignored by Lissa and your company. I am appalled that you would not post miles that are legitimately mine. I am very upset about the amount of time I have had to spend to get miles due from the various vendors in this promotion and the miles due from points.com to double them. I would estimate I have at least 40 hours invested in just trying to get the bonus miles to post.

It is absurd that Lissa has taken at least 3 lengthy vacations during this fiasco. She didn't have the courtesy to respond to my numerous messages, she never called, she didn't assign the duties to a coworker in her absence and she resolved nothing.

And I am a paying customer to points.com!!! I am beginning to question your company's sense of ethics, your regard for the customer and your lack of follow though. Please respond to me with a fair and equitable solution to my problem in light of how much of my time has been abused.

I thank each of you in advance for your consideration.

Sincerely,
XXX