Update: they have now taken my AA miles, provided no swap hotel points, charged my card TWICE, refused to credit for any of the charges as they are "investigating" (back on 24Sep10) and it still stands that way.

I have disputed with my credit card company and now am going to have to fight with points.com to give me my airmiles back as well since they took them without authorization. They were only authorized for a swap, and I have not yet been provided anything!

For anyone else going through horror with points.com, I finally found a number - 866-737-9904. Hours are 10a-5p ET, M-F per the recording. Twiddling thumbs until 10am now.....