Originally Posted by
FriendlySkies
Glad to have you here, Bill! The only thing I dislike about the website is the new section that was created for the gold passport bonus offers. It would be nice if you put it back to the way it used to be, or added something that listed each state and country the properties are located in. The old way was much easier to search for offers, while the new way takes more time.
Bill from E-commerce here. Sorry for my slow reply, my notification that there was a new post didn't work for some reason.
With regards to this comments regarding the Gold Passport bonus offers, I've seen that a number of people have commented on this. One of our goals with the update was to make the special offers section more usable by cleaning up the interface and providing a single location for offers, rather than having to look at Hyatt.com and then at GP.com. We also made the search capability much more prominent (it used to be at the bottom of the special offers page and received little usage). In addition, we took a look at other loyalty programs and, in particular, the way Marriott implemented this.
The concern seems to be that it is harder to find GP special offers. If you are interested in a particlar city, state, or country, you can just search for the destination and see all of those offers. Is the concern that this destination serach imposes an extra step or that even after specifying a location it is still harder to use?