Originally Posted by
Critic
I had the same issue initially - the agent I spoke to in their Indian call center tried to tell me that because I'd already been moved to E+, I'd already received my 'upgrade'. I had to get real specific, use the term "UDU" over and over, and even mention October 12 a couple of times before he got it. By the time I'd gotten through the Hertz pitch at the end of the call, my res was showing "Upgrade: Pending".
I have had my share of bad experiences with this UA call center in the past 2 weeks - it's a shame these reps don't seem to know even things that have been announced publicly on UA/CO wb sites! Why keep such bozos on payroll, if they can't even know facts that are public already? I wasted a good hour+ on 2 separate calls to the India call center, just to get E+ seating! (I'm a CO Gold). One of them was audacious enough to not let me talk, and interrupted me repeatedly before I could finish saying a sentence! I had to firmly tell him "let me finish!!" before he responded; even then, the guy was useless - I wasted my time. Cultural issues? Bad training? I really, really hope UA seriously takes note of poor customer service and improves customer handling, especially the ones they should keep (don't know if DL or AA outsource their cust service to folks w/ no knowledge to speak of).