Originally Posted by cbrown5294

I decided to give Sixt a try again this time in Italy-

After being bumped by Alitalia on a Naples-Palermo flight (due to arr PMO at 9pm) we were forced to spend the night at a crappy airport hotel and my mobile phone was dead and to be honest after the 3 hrs in Naples airport and grabing dinner, getting to the hotel, etc I could not call Sixt at PMO to let them know we will be there at 830am the next day (they closed at 10pm that night)
So we arrive PMO and I approach the counter and give her my name and she then starts to throw all kinds of attitude! She tells me she waited for 2 hrs til midnight for me and I should have called, blah blah blah......all my fault we were IDB from Alitalia
So after 5 minutes of going on she gives me the contract and I show her copy of the reservation with rates, etc and she staples them together and throws (I mean throws) us the keys.
Fast foward to return at Cantania....Sixt is the only company that does not have a return kiosk and I have to go search for the guy inside the office area to check the car in. I then follow him back to the office to confirm the total and he says its 486 Euro instead of my 386 Euro quote/res. He calls over to Palermo office and speaks to the agent and then tells me its a 100 euro surcharge because the agent waited for me the night before!!!!
What is the deal with Sixt Just my bad luck since I became Platnium