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Old Oct 22, 2010 | 8:37 pm
  #7  
StayingHomeIsBetter
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Update
I called SMS and asked the agent if he could reconcile my name on the reservations that I already had in the system.

He did.

And, in the process, he deleted my upgrades and any seat assignments that I had for my next trip.

Fortunately, I caught the error and called back in time to get the upgrades reestablished.

Absolute idiocy.
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