Originally Posted by
dgwright99
If a review contains gross errors of fact (not matters of opinion, subject to fair comment) that are damaging business, then legal action may be a reasonable last resort - though this does not seem to be the case in this instance. Free speech does not extend to making intentionally defamatory claims...
That's the litmus test for slander and libel in the US -- the statements have to be false, and made with intent to harm.
If you write a truthful, factual account of a hotel stay, you're in the clear no matter how negative it is. If the bathtub was dirty, room service food was cold, billing was screwed up, etc., go ahead and say so without fear.
But if you say the staff was stupid or venal, or make otherwise debatable / subjective points, you're on dicier ground. Stick to the facts.