Originally Posted by
decibel08
i submitted a compliment/complaint the other day and got the usual email notification saying my message had been received and someone would get back to me soon. BUT in this auto-response email i noticed that the content of my submitted "message" down at the bottom is totally blank.
so now i'm wondering is it more likely that my message was successfully submitted and there is some bug in how this auto-email was generated, or is there some poor delta email responder scratching their head at a compliment/complaint form with flight numbers and dates filled in but no content ...
well i can follow up on my own question for anyone else this happens to -
it appears that what you see in the confirmation email is what got submitted to delta. i got an email back after a week or so laden with apologies but also saying it appeared my message had gotten cut off so if i could please send them my message (via reply) they would proceed with a resolution to whatever my problem was.
kudos to the email responders for even addressing a complaint that had no content !