Originally Posted by
Basil B
This is a hot potato, basically you are paying for a service, you may have chosen to fly with a particular airline because of what they advertised, even though the small print may exclude them from liability it would be very unfair not to compensate.
Importantly you should always complain as soon as you are aware you have a problem, they may be able to fix it or find you another seat.
If they can not make sure they are aware of your displeasure, be polite but firm, discreetly note the names of all flight crew you deal with, follow up later in the flight by enquiring about the complaints procedure.
Then follow up with a written complaint asking for compensation based on you not getting the services advertised.
de
i upraded to business using skyward miles dxb to manchester as soon as i got on the aircraft IFE didnt work the FA tried to reboot 5 times with no joy,plus no other seats available, so sat for 7 hours just drinking champers!! guy near me said complain to emirates in dubai which i did after 3 weeks got offered 15,000 miles which wont get you anything so i refused, i asked for an upgrade on a future flight so after a lot of who-harrring they agreed,as it ment id used my skyward miles for nothing,
so i booked another flight so 1st feb 2011 i go to dubai business on the A380 !!!, for the first time, cant wait hee-hee!!