Bill from Hyatt E-Commerce here. We had a major outage in the datacenter last night. The datacenter lost power and there was a problem with the battery / diesel generator backup. All systems for all customers in the datacenter went down hard. A key component called a storage area network was damaged during the power failure and needed to be repaired - hence the long delay. I apologize for the impact and we are working with the hosting provider to get to the bottom of this incident to reduce the chance of a similar outage in the future.