Wow that's weird. When I went to open my account, the personal banker wouldn't even look at my Onepass# because she said that since Chase Bank was so advance with their online technology and services that my checking account would automatically link up with my Onepass#. Granted, I did signup for the Co credit card (with Chase) a month ago and she saw that on my profile or whatever it is that personal bankers use.

I'd say, call Chase Bank first. They're the ones dealing with your bank account and the ones who did the paperwork in the first place.