Originally Posted by
star_world
The outcome you describe above is exactly what they should have done in this situation. Alternatively you could have mandated that they put you on another airline's combination of flights to reach EWR.
I tried to get them to put me on another flight, and got laughed at. "We don't do that. I don't care about your circumstances."
I'd much rather fly with another carrier, but you try flying into JFK or LGA during the holiday season.
I only have to worry about this until WN starts service to EWR.