on the view itinerary page it says:

If you booked your reservation through a travel agency (i.e. Expedia, Travelocity, a travel agent, etc), you will not be able to view your itinerary here. Please contact the agency through which you booked your reservation to request a copy of your receipt and itinerary.

which I found to be odd, even though I had the confirmation number. Thanks mke9499. The call and chat with a live person agent got it added, and I can see what's in and what isnt.