FlyerTalk Forums - View Single Post - Park Hyatt Hamburg - REVIEW - MASTER THREAD -Leaving 31Dec22
Old Sep 29, 2010 | 4:04 pm
  #100  
Stewie Mac
Ambassador: World of Hyatt
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Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,275
service recovery

so, got back to the hotel at 10pm tonight and fancied a drink -asked for a dry martini, nicely made, but after 3 sips noticed that the glass was chipped (not a 'slash your lip' chip, but noticable) - pointed that out, and got the drink remade. Then 'cos I'm a lush asked for a second and after a couple of sips noticed again that the glass was chipped [this was a different glass to the earlier one] Pointed this out to the bar manager (I presume- in jacket and tie rather than waistcoat, and apologised first time round) who was very apologetic and repoured. Asked for bill and both drinks were there... am I being cheeky in thinking that at least one of the drinks should have been comp'ed ? Really think that this is a long way south of PH standards and thinking of bringing to the GM's attention, but then not sure if I'm the wrong end of two martinis and quite a lot of wine before....

advice please, for a great PH....

Last edited by Stewie Mac; Sep 29, 2010 at 4:17 pm
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