Hi,

I´m currently near the end my RTW and have experienced endless problems with my oneworld ticket and its member airlines. According to the website, any complaints need to be made to the airlines themselves but despite the fact that much of my problems have stemmed from my ticketing agent BA, i also feel that there are some fundamental flaws in the OW system, especially when a problem arises.

How are they able to improve their service if they never recieve any feedback? i have no faith whatsoever that the BA customer service do anything other than reply with a generic email let alone pass on my complaint to OW.

Any help would be much appreciated.