FlyerTalk Forums - View Single Post - Question for TSO's
View Single Post
Old Sep 24, 2010 | 11:27 am
  #32  
chollie
A FlyerTalk Posting Legend
10 Countries Visited
Community Builder
All eyes on you!
15 Years on Site
 
Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 48,961
Originally Posted by gsoltso
I understand how frustrating and maddening it can be, but NOR hit the nail on the head with their earlier comments - the job dictates that we will screen each person that comes through to the best of our ability. My commentary above was not really as clear as it could have been, so let me elaborate some based on previous experiences. In some cases it just hurts the passenger too much to really "pat down" an area, in those situations, it is best to talk to the passenger, explain that you simply need to clear that area of threats and find the best solution for that individual passenger. I have done visual inspections as well as physical (touching) inspections based on that passengers needs.
(bolding mine Interesting that we've come full circle on the visual. Remember the woman with pierced nipples who was willing to allow the TSO to visually resolve the alarm but was told SOP didn't allow that?

Yes, I understand that 'granny in the wheelchair' can't be exempt. Just want to be clear that there's a big difference between wanding granny and doing a full, open-palm frisk over every part of her body while she's in the wheelchair. And I assume it will mean that some post-surgery pax will have to remove bulky dressings for visual inspection if the alternative would be pressure that might rupture an incision or cause undue pain. And I understand that infants and toddlers who can't assume and hold the position for the scan will have to be subjected to a frisk because a diaper is just as likely to be used to conceal something as a grown man's underpants or a woman's bra. Now, more than ever, it would be great to think there will be some sort of screening so that only TSO's with at least a modicum of respect for the pax will be allowed and that complaints of invasive or rough handling will be tracked and acted on, regardless of intent, but that's probably too much to hope for. After all, if you receive an unusual number of complaints about rough handling against a particular TSO, aren't you willing to give the pax the benefit of a doubt and assume that perhaps the TSO just doesn't know his/her own strength?

When you train, do you get hands-on training and feedback of your technique, or do you just watch videos and demos? (I ask because I know a doctor whose practice involves some rather invasive manual probing. Her class initially demo'd and practiced on a dummy before doing it on volunteers and they all were subjected to the same exam themselves so they really had a sense of what it should be like, and what it should not feel like.)
chollie is online now