Originally Posted by
QF Lad
The QF uses Sofitel Concierge Services to provide concierge assisstance at the MEL & SYD F lounges. I recall QF saying that they used Sofitel for this service due to their "global reach".
With this in mind, the language issue should not be a problem, as Sofitel will no doubt send your request to be dealt with by someone in the region.
Based on prior experience with 'concierges' in any Sofitels I've stayed in, I wouldn't trust them to tie their own laces, unless I showed them how. That said, the Sofitel-provided waiting staff in the QF lounges are super.