Does anyone have any recent experience with points.com? I received an alert from AA that my miles were set to expire and therefore went on points.com to see if I could do anything with them. They offer to post a "swap" with someone at a cost if the swap is accepted.

My swap has not yet been accepted yet they have now charged my card TWICE for the amount of the swap. They offer no phone number to contact them. Their "chat with a live agent" is conveniently disabled. I've sent three emails via "contact us" and have yet to receive a response.

Anyone have any recent experience with them or know a contact number??