I utilized the contact information contained in this email for the first time yesterday for a recent stay (problems with AC and maid slamming doors even after being asked to stop). GM replied the next morning, apologized, and offered 5,000 HH points. Well executed on their end. ^
Originally Posted by
docr775
I am a Diamond and I get one after each stay. Every time I had an issue and I addressed it via the email response, the GM of the property in question contacted me within 48 hours.