Originally Posted by
BobbySteel
I've seen a 77Z before as well.
Thanks, we added that as well.
Originally Posted by
hillrider
Wow. Your commitment to customers and your taking immediate action based on customer feedback is impressive. You will go far.
Thank you.
This is an interesting way of doing things; airlines make up configuration-specific aircraft codes all the time, so you're bound to be always missing some. Plus, the way it's currently implemented, you're still not showing the pertinent information: a query on the site made right now for the seatmap of the above flight shows a label of "Aircraft: Boeing 777", yet there is no subtype (which is what is of interest here, since the seats are a generation apart from other subtypes).
Most airlines use the various specific equipment types that are universally used across the industry, not made up ones. Eg 738 and 739 vs just 737. Those we have specific descriptions for: eg "Boeing 737-800".
BA appears to be making up their own. If you happen to have a better description for us to use for these made up aircraft codes then let us know and we'll use them, this way everyone can know what the differences are.
Wouldn't it be far simpler to simply pass through the 3-letter code on the non-mobile site as well, such as "Aircraft: 77C (Boeing 777)" (or, in case you don't have it in your database, simply "Aircraft: 77C")?
It might be simpler for you because you understand the differences, but other people may not. The best thing to do is to get proper descriptions of each sub-type and use them, this way everyone understands what they're looking at.
What we will also do is display the equipment code if no specific equipment code type is in our database, so either way it's covered. I thought it did that already but I was mistaken. Your suggestion is good, maybe we'll do that as well.
...and you're fixing your database only now, with much delay.
That's why we prefer an email to
[email protected] if the issue is a bug or lack of information in a display, such as this, as we can make many changes immediately. As
BobbySteel said "Sorry, missed these follow ups."