Originally Posted by IntFF

Hello Air NZ Online - Can you pls help:
I booked NZ flights AKL-PPT thru a travel agent in LA. I am not a member of Air NZ Frequent Flyer prog.

She (the travel agent) sent me info from her DOS-like screens... but she is at a loss to enable me to see the booking via Air-NZ site or Easy Sabre. I am now traveling... so communication with her is difficult.

Here is what I tried on Air-NZ sites to get to my booking:
On USA site: Entered PNR + Last name
On NZ site: Entered PNR, email (tried my+hers), tel# (hers with w/o area code).
In all cases I get a verification page to enter a string of chars.... than (after I do that) a blank screen.

Here might be the clue... but she didnt know to fix it (or didnt read my entire mail):
On Easy Sabre (with "Agency PNR" not Air-NZ PNR) I get an error message: "This PNR doesnt have email, please contact your travel arranger".

Can you help me bypass this problem and access my booking.
Or- give me detailed instructions how to fix the problem... that I will send to my travel agent.

Thanks.