Your data was in Dec. Before you call it BS, may be you would spend some moment reading posts upthread - several posters have reported similar experiences at the branch.

Let us know what your new data point is when you go do your biz account since that one cannot be opened online.

BTW, the coupon language remains unclear on the "lead-in" big print - my branch manager questioned about whether without direct deposit would qualify and almost refused to open accounts for us, despite the personal banker had called in the Marketing Dept to clarify. Marketing Dept told her they got a few phone calls from the branches to question the language, but not to worry, the print out after account opening would have CORRECT requirements.

I pointed the fine print on the coupon to the stupid branch manager (had to call her stupid because she was not able to find the coupon despite me giving her DETAILED instruction how to look for it on Continental.com!) read the coupon for at least 5 minutes and then reluctantly allowed the personal banker to proceed the account opening!

The branch manager still was having a power trip but the personal banker told her the Marketing Dept said there was no way to see other language UNTIL after account opened and documents printed out - it would be on the Receipts which also bear the tracking numbers.

Sure enough, 2 receipts spit out with very clear wordings to say Direct Deposit OR 5 Debit no PIN transactions would qualify.

Then the branch manager tried to cover up her stupidity by saying to me, "I dont want you to be disappointed if you do not qualify because no direct deposit." Personal banker was great at that point, she said, "They have done their homework and know what they are doing." This shut her stupid manager up. This comment from the Personal Banker made the earlier irritation go away. I started to feel I can give her more business in the future!

I got a sense that this branch manager (an older lady) is not too popular among her underlings.