I don't fly a tremendous amount so other than the dollar coins, I really use the shopping portal to earn most of my miles so this is a real sore point with me.....

Last night I added up all the points I should have received so far since March. I am closing in on 10,000 but have less than 1800 plus about 2000 pending. That is less than 50% posting for me. Dismal. However, to really give me a kick in the teeth..??? I returned an item that "should" have been credited but wasn't. Well, in 2 days time they gave me NEGATIVE points!!!

I have been filming all purchases as I have made them (which is just crazy sounding) and I have contacted AA and they seem to be unwilling to make this right. I am completely fed up... I will use up my 75k free miles citi gifted me this week and will find another airline.