My time to Rant

That's right, because we stop and think to our self " How can we make this clients day miserable? I know, let's deactivate their card and tell them it was compromised!" we then give high fives in the office.

Seriously people, it's for your own protection. See these news stories?

http://www.cbc.ca/canada/manitoba/st...-winnipeg.html

http://www.cbc.ca/consumer/story/201...ard-scams.html

http://www.cbc.ca/consumer/story/201...-skimmers.html


do you think the banks are behind this? Of course not, it's crooks trying to steal your money.

Everytime I have a client complain about their card being compromised I wish I could leave a message on the system saying to NOT DEACTIVATE the card next time we think the card is compromised because the client takes all responsibility and waives all protection. That way next time we know it's been compromised their card doesn't get deactivated they are just missing $1000's from their account that they will have to pay back without our assistance. The client can then figure out which is better, being out $1000's or waiting a day for a new card but still having all their money.