Originally Posted by
yosithezet
My GP account has a personal email address. When they are sending me confirmations after a call to a reservation agent it is going to my work account instead. I imagine that once upon a time I used my work account for some interaction but I've been using my personal account for year. Also when I wrote recently to request a personal line agent the response went to my work email although I sent the email from the personal account. Is this common?
I have the same issue except that the only Hyatt communications that go to the "old" email address are reservation-related emails.