I moved over from Delta to AA and so far am loving AA. However, their shopping site is just simply HORRIBLE!! I have purchased about $3500 thru the site since February and about half of the purchases are not showing up at all. Others seem to show up as pending within a few weeks then remain as pending for several weeks.

I have contacted the shopping site directly to ask for credit and never once gotten anything other than a scripted response which had nothing to do with my question, and that is when they have bothered to respond at all.

So.... I have begun filming all purchases, so I have proof that I have gone thru the website and I plan on bugging AA until I receive my credits. What a shame that they are doing business with such a lousy company.