As I mentioned in another thread, I recently traveled roundtrip JFK-SJU on B6. Since it's been more than a week since my departure date, I checked my TrueBlue account to see if at least the points for that flight had posted. I noticed that the base points had posted, but not the bonus points for booking online.

I called JetBlue customer service and was put on hold as the agent presumably spoke with TrueBlue. She then told me that the system was not giving me the online points because I had phoned B6 to claim credits when the fare dropped (a not-heavily-advertised policy of which I became aware through this forum). She said it was a mistake and that the bonus points would be forthcoming.

I was banking on using my accumulated points for a specific flight in the near future but now I cannot because I may have to wait up to a few weeks (according to the agent) as this error is resolved. I mentioned this and asked if any additional points are given to customers who are victims of TrueBlue errors, as a gesture of goodwill. I was told no. After the call, I looked at the T&C and found that I the traveler am "responsible for ensuring that Points earned are properly credited." Fair enough, but I'm still disappointed that this error may force me to alter how I pay for my next trip.

Also, the phone call to claim credits was for my return flight, not my departure flight, so I am mystified as to how this happened. (It hasn't been a full week since my return trip yet, so I'll see if the same problem arises with my return points).

Has anyone ever had a similar problem?